Webshops are breaking the law: you may be entitled to a refund
If you bought something online, you might be able to get half of your money back.
Unfortunately, webshops do not always comply with the rules. For example, they do not inform you properly during and after the ordering process. Additionally, they use unclear order buttons that have been rejected by the highest court in the Netherlands. This means that you may be able to get a refund of up to 50% of your purchase amount for your online purchases.
Join us. Sign up today and request your money back immediately.
- No cure no pay
- Experienced legal team
- Track claim status online
How does it work?
Sign up
Sign up for free at AankoopClaim.nl. After your registration you will get access to your personal online file. You will find your online file at the top right, under the button 'My Claim'. Here you can upload your purchase invoices. We need your invoices to prove that you may be entitled to a refund. That is all you’ll have to do.
We take care of the rest
As soon as you have registered, our lawyers and legal assistants will get to work. They will contact the webshop where you bought your products and submit your claim. We request the webshop to respect your rights as a consumer and return your money. If the online store does not cooperate, we will go to court to defend your consumer rights.
Your money back
We strive to get back up to 50% of the purchase price for you. As soon as we receive the money from the webshop, we will transfer it to you. We deduct a small fee for our services. No success? Then it costs you absolutely nothing. Our goal is to ensure that consumers get what they are entitled to.
News
- 04 Oct 2024
Supreme Court: 'Place Order' Button Violates Consumer Rights!
On October 4, 2024, the Dutch Supreme Court ruled that a button with just the text 'Place Order'—used by many online stores—does not meet legal requirements. This means consumers are entitled to a (partial) refund for purchases made using such unclear buttons. Good news for you! Aankoopclaim had already filed a lawsuit against Bol.com on behalf of consumers before the ruling, and now that our stance has been confirmed, we will approach other webshops to ensure consumers get their money back. Want to get your money back too? Don't miss this opportunity! Sign up now, upload your invoices, and let us help you reclaim your money.
Read More - 07 Jun 2023
AankoopClaim has initiated lawsuits: Your Right, Your Money Back
We have filed lawsuits on behalf of individual consumers against webshops that are violating their information obligations and aim to recover money for the consumers who have registered with us. AankoopClaim has repeatedly contacted the webshops to discuss the breaches of information obligations. Some webshops did not respond, while with others, we engaged in extensive negotiations. Ultimately, the webshops were not willing to come up with a serious settlement proposal. This has led us to decide to take legal action. Through the lawsuits, we want to show the webshops what is going wrong in their ordering process. By doing so, we will directly recover money for the consumers who have registered with us. Want to join? Sign up!
Read More - 11 Mar 2024
Reduction of Payment Obligation by 25%
The court in Rotterdam ruled on whether bol.com provided sufficient information to consumers in accordance with legal requirements. Due to the violation of certain information obligations, the consumer's payment obligation is reduced by 25%. The ruling emphasizes the necessity for clear and comprehensible information in online sales, including details about the product, the price, the seller's identity, and the consumer's rights. The court concluded that bol.com failed to meet its information obligations in certain respects.
Read More
FAQ
Below you will find an overview of frequently asked questions that we often receive and our answers. Hopefully this helps you understand it better.
If you have purchased something as a consumer, you can register with us to submit a claim.
Please note: it must concern things that you have bought online and for which the account is in your name.You can submit your claim for different webshops. Please check out our signup page for the most up-to-date webshop overview.
We are always adding new webshops to this list, so we recommend that you visit the page regularly.Yes, we charge a fee for our services, but only if we can really help you. We work on a 'no cure, no pay' basis. This means that you will only pay a fee if we are successful in obtaining a refund for you.
We finance all costs in advance, such as legal costs and the costs of reaching as many consumers as possible.
Once we are successful in obtaining a refund, we will charge a fee of a maximum 30% of your refund + a one-off 25 euros administration fee per person. If it fails, you don't have to pay anything. This approach enables us to provide our services and to stand up for your rights as a consumer.If you join us, we will take over the entire claim process and proof for you. You are also stronger as part of a larger group. Moreover, your registration is free and it costs you nothing, as long as we do not get results. Only when we manage to successfully submit a claim for you and get money back for you, do we ask for a small fee.