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Sign up now for free and request a refund!

Have you, for example, ordered groceries online, bought a phone, or booked a holiday?

Whatever your last online purchase was, many webshops do not comply with the legal obligation to provide information. They have been violating your consumer rights for years.

The good news?

  • You may be entitled to a refund of up to 50% of your purchase price, without having to return the product.

  • At AankoopClaim.nl you can submit your claim in just a few minutes. Sign up, upload your purchase invoices and our team of legal experts will do the rest.

  • By signing up you give us the assignment (overeenkomst van opdracht) to get your money back. You can cancel our agreement at any time.

  • Signing up is free. Only when we manage to get your money back, we will charge a fee of a maximum 30% of your refund + a one-off of 25 euros administration fee per person.

  • We aim to get your money back within 4 to 12 months. We will keep you informed of the status of your claim.

Sign up

  • Complete your own details truthfully (minimum age 18 years)

  • To prevent misuse and fraud, your data will be verified later

  • Invoices must be at least EUR 50 (incl. VAT)

  • Claims only apply to online purchases at the listed webshops below

Have you made purchases at one or more of these webshops? Sign up now for free and request a refund!

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What exactly is going on?

  • According to the Consumer Act, which has been in force since 2014, webshops must provide you as a consumer with essential information before and after you have placed an online order. This is called the 'information obligation' and is intended to protect you as a consumer.

  • It is extremely important that you get all the necessary information while shopping online. This ensures that you will not be faced with any surprises and that you know exactly what to expect from your purchase. If webshops are clear and honest about their products and services, your online shopping experience will be much better.

  • However, many online stores do not comply with this information obligation and have been violating your consumer rights for years. For example, they do not always tell you the main features of what you buy, who the seller is, when you can expect your order, how long the agreement lasts, what it will cost in total, whether you are entitled to cancel your purchase, how you can cancel the purchase, use misleading order button or email incomplete order confirmations.

  • When webshops ignore these legal obligations, this is misleading you as a consumer. Recently, judges have confirmed that in such a case they can declare the agreement partially invalid. This may mean that you are entitled to a refund of up to 50% of your purchase amount, while you can keep the product.

    Together with AankoopClaim.nl, you are stronger, and we ensure that webshops respect your consumer rights. Sign up now for free and claim your money back.

Who is eligible and until when can you submit a claim?

If you have purchased products or services online as a consumer, the invoice is in your name and you are 18 years or older at the time you register with us, you can submit a claim to us. Submitting a claim is simple: sign up, upload your purchase invoices and we'll take care of the rest.

Our service is specifically for consumers who shop online. Unfortunately, purchases made in a physical store, by companies or by independent entrepreneurs under the name of the company are not covered by our services. The consumer rights we focus on are specifically intended to protect consumers in their online purchases.

Look in the table below to see for which years and from which webshops you can send your invoices:

Adidas.nl
Ah.nl (Albert Heijn)
Amazon.nl
Apple.com/nl
Bol.com/nl
Coolblue.nl
Dell.com/nl
Mediamarkt.nl
Nike.com/nl
Tesla.com/nl
Tui.nl