FAQ

The basis of our claims lies in consumer law.

Many people do not know that consumers who buy in an online store are extra protected by law. For example, you have not yet been able to see or feel the product yourself before purchasing it. That is why webshop owners are subject to various information obligations under the Distance Selling Act.

Unfortunately, not all webshops comply with the essential information obligation and have been violating your consumer rights for years.

For example, webshops do not always inform you about:
- what are the most important features of what you are buying
- who the seller is
- when you can expect your order
- how long the agreement lasts
- what it will cost in total
- whether you are entitled to cancel your purchase
- or how to cancel the purchase

Webshops should not withhold this kind of important information. That is why we do our best to put this right for you so that you can make an informed decision about whether or not to buy a product or service.

If you have purchased something as a consumer, you can register with us to submit a claim. Please note: it must concern things that you have bought online and for which the account is in your name.

Unfortunately, you cannot make a claim for purchases made in a physical store, or when you, as a company or entrepreneur, have bought something for your own business. This is because consumer law and distance contract rules are specifically designed to protect consumers who make online purchases.

Check out our signup page to see for which years and for which companies you can submit a claim.

If you join us, we will take over the entire claim process and proof for you. Moreover, your registration is free and it costs you nothing, as long as we do not get any results. Only when we manage to successfully submit a claim for you and get money back for you, do we ask for a small fee. Sounds good, right? Together we are stronger and we ensure that you get what you are entitled to!

You can submit your claim for different webshops. Please check out our
signup page for the most up-to-date webshop overview.

We are always adding new online stores to this list, so we recommend that you visit the page regularly.

Yes, you can submit your claim when you have ordered a product online and then picked it up in store.

No, you don't have to worry. We work entirely within the framework of consumer law and execute our claims on the basis of existing regulations.

So there is no reason to assume that you will have problems or hassle with the relevant webshops. It is important to know that you as a customer have certain rights, and you can use those rights without fear of adverse consequences. We are here to help you defend those rights responsibly and legally.

It is difficult to say exactly how long the claim process will take and depends on various factors, such as: the complexity of the claim, how quickly the webshop responds, and whether legal action is necessary.

Take into account at least 4 to 12 months. That may seem like a long time, but we are working hard to give you clarity as soon as possible. We will keep you informed of the status of your claim in your online file (which can be found under the tab: "My Claim").

Thanks in advance for your patience and understanding.

Although we cannot give 100% certainty, we are convinced that we have a strong case.

Our experienced lawyers and legal experts have done a thorough preliminary investigation to ensure that we can help you properly. They have explored every angle of this complex issue to help you as a consumer with confidence.

The chance of success depends on several things, such as the specific details of your situation and how the webshop responds. Ultimately, the judge decides whether and how much money you will get back.

Yes, we charge a fee for our services, but only if we can really help you. We work on a 'no cure, no pay' basis. This means that you will only pay a fee if we are successful in obtaining a refund for you.

We finance all costs in advance, such as legal costs and the costs of reaching as many consumers as possible.

Once we are successful in obtaining a refund, we will charge a fee of a maximum 30% of your refund + a one-off of 25 euros administration fee per person. If it fails, it costs you nothing. This approach enables us to provide our services and to stand up for your rights as a consumer.

Yes, in theory you can. But what we often see that individual claims are often not taken seriously by web shops. In addition, the process is time-consuming and can be quite complex in terms of laws and regulations.

As soon as you register with us, we review your case and prepare the necessary legal documents. We then submit the claim to the relevant webshop and stay on top of it.

You will receive updates by email in between, so that you stay informed of the progress. And of course you will hear it immediately if there is a new development.

With a power of attorney you give us permission to reclaim the claim from the webshop specifically for you. It means that we can talk and negotiate with the online stores on your behalf. And if necessary, we can even go to court to defend your case.

It is important to know that we only use the power of attorney for your claim and nothing else. More information about what exactly is stated in the power of attorney can be found in our terms and conditions.

We fully comply with the rules of the privacy law. We also handle all information you entrust to us with care. Your personal information is stored in a secure database, to which only authorized persons have access.

In addition, we have strict confidentiality procedures to ensure that your data is and remains safe. We only use your data for the purpose for which you gave it to us and do not sell it to third parties.

For more information about how we use and protect your data, please consult our privacy statement.

It is true that claims foundations are officially non-profit. Yet behind these types of foundations there are often other organizations that do have the intention to make a profit.

Due to these constructions, claims foundations often charge comparable or even higher costs for their services.

We want to help you as best as possible and are therefore open about our costs and way of working.

Careful research shows that the webshops where we want to submit claims are financially healthy. They are solid online stores that can bear the impact of the claims.

It is not our goal to cause any problems for webshops, but to make sure that they will treat you as a customer.

To prevent abuse and fraud with payouts, it is essential that we verify your identity and verify your details.

When a webshop makes you an offer to pay the compensation, it is important that you contact us before accepting the offer. It is possible that we have already started legal proceedings and that you are probably entitled to higher compensation than what the webshop offers.